Frequently Asked Questions
Everything you need to know about bringing JORO comfort into your home.
What is the typical shipping window for JORO furniture?
Most in-stock home decor and furniture items are processed within 2-3 business days. Standard shipping typically takes 5-10 business days depending on your location.
Do you offer white-glove delivery for larger items?
Yes, we offer premium white-glove delivery for dining tables, sofas, and bed frames. This includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home textiles?
We accept returns on rugs, cushions, and throws within 30 days of delivery, provided they are in original condition with tags attached. Please note that used bedding is non-returnable for hygiene reasons.
Are JORO products covered by a warranty?
All JORO furniture pieces come with a 12-month limited warranty covering manufacturing defects in materials and workmanship to ensure long-lasting quality in your home.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your JORO account to view real-time updates on your delivery status.
Does JORO offer fabric swatches before I purchase?
To help you choose the perfect look for your space, we offer up to five complimentary fabric swatches. You can request these directly through our product pages.